Afternoon Departures:

Marine Cruises are only scheduled for mornings as afternoons can be very windy in Walvis Bay, and the water can get a bit rough. Afternoon departures can only be confirmed on the same day around 11h00. We need a minimum of 8 pax to schedule an afternoon departure.

Block Bookings:

Please send us the dates for your scheduled trips for the following year as soon as you have them. We will block book them provisionally for the maximum amount of pax that you could have for this group. As soon as you have the final number, you send us an email/fax and we send you a final confirmation. If we have other requests for a particular date, we will contact you.
If a scheduled trip gets cancelled, we will not charge any cancellation fees, provided that is not within 30 days of the cruise date. With block bookings you avoid full dates, and we will always have space for your group. We have been doing this for years, and it has been working very well. Booking Mola Mola in advance is as important as booking accommodation in advance!

Cancellation Fees:

All our bookings are reconfirmed by us a few days before the trip: no–shows will be invoiced in full. Other cancellation fees will be negotiable.

Check-in:

Every client is given a boarding pass showing his name, number of pax, and the name of the boat he will be riding on, and a complimentary postcard. It is then explained to him where to proceed to our “Jettypark” where he can wait for his boat to depart. At our Jetty Park we have a Shore Skipper who monitors arrival of passengers, and organizes the loading and departure of boats.

Confirmations:

When booking with us, you will always get a confirmation within 24h. If you do not get a confirmation we did not receive your booking, please re-send it. No correspondence is to be accepted as "Confirmed" without response from Mola Mola.

Credit Cards:

We accept Visa, MasterCard. Credit card payments can be done in the Mola Mola office or via credit card authorisation.

Credit Card Authorizations for direct payments:

If your clients are on tour already when booking Mola Mola activities, please get a credit card authorisation from them to secure the booking. We had recurring problems with No-Shows as clients had changed their mind without telling anyone.
Credit card authorisation forms can be sent to hotels and lodges where they are staying.
Please contact us for a credit card authorisation template.

Directions to Mola Mola office:

Our office is easy to find with plenty of signboards from the entrance to Walvis Bay right up to Atlantic Street. Our brochures also contain a map of how to find us. Brochures are available in many hotels and guesthouses in Namibia.

Educationals:

Educationals are for tour consultants and travel agents only. They are conducted on a reduced or complimentary rate. Please contact us for further information.

Emails:

When booking via email, please always keep old correspondence of this booking attached instead of sending a new email. This will help to comprehend the complete process.

Absolute – Marketing:

Please contact Dorothe Jackson from Absolute – Marketing for brochures and general information Cell: + 264 81 409 4803.

Information Center:

The Mola Mola office provides an information service about the Walvis Bay area with a large assortment of brochures, tourism publications and maps.

Languages:

Please advise the nationality of your clients when booking a tour with us. We always try to keep the same nationalities together. All our tours can be conducted in English, German and Afrikaans.

Lunch packs:

Lunch packs can be arranged at Dolphins Coffee shop.

Meet and Greet:

Please book well in advance. Always have Mola Mola brochures in client’s papers!
If possible, please take payment or credit card authorization from clients.
Commissions must be invoiced to us.
Please advise clients to call us directly, do not rely on hotel receptionists!

Operation:

We run our tours seven days a week. We are closed 01 January and 25 December. Please see back of booklet for opening hours.

Parking:

Mola Mola provides sufficient and secure parking for individual travelers and bus groups. Clients are welcome to park in the Waterfront parking area. Car Guard Sammy looks after the cars at our office. Cleaning of cars and buses can be arranged for a small fee.

Bus Parking:

We are experiencing a very congested parking area and we want to request that busses should unload guests at the Waterfront parking area, but to park the busses at the allocated area in between the Angling club and the Yacht club. Guests can then again be picked up at the waterfront area upon their arrival from the cruise.

Tourguide Seats:

Each boat has a fixed number of seats to avoid overcrowding. Seats are allocated onto each boat every morning and the skipper is given the names and numbers of his passengers.
If a guide is not needed for the above and wants to join the tour, he may do so at no charge provided there are still open seats on the boat. This can only be confirmed by us on the morning of the departure.
If clients insist that they want their guide to join them on the boat, the above conditions must be made clear to them beforehand, or they can request an additional seat which they will be invoiced for.
Guides who just climb onto the boat without informing us can create confusion with the skipper’s passenger’s list and hold up departure unnecessarily!
Tour Guides accompanying clients who are needed for translation purposes will be allocated a seat. Please advise when booking!

Vouchers:

When issuing a voucher for an activity, please always ensure that you specify the correct tour and departure time. Please also name the company you have booked with to avoid confusion when checking in.

Account enquiries:

Please contact us for all your account enquiries at account@mola-namibia.com